Refund Policy

Subscriptions

Plans are billed monthly and you can cancel at any time from Billing. Cancelling takes effect at the end of the month you have already paid for, so you keep your seats and features until then and are not charged again. We do not pro-rate a part-used month back to you.

If you cancel and change your mind before the period ends, turning the plan back on costs nothing and nothing lapses.

Credits

Credits are prepaid and non-refundable once bought. They never expire, they stay with your team, and there is no monthly minimum to keep them. The smallest purchase we accept is $5 before the processing fee, which exists so a small flat fee is never most of what you paid.

A plan never includes credits and buying credits never changes your plan. Cancelling a subscription does not take away credits you have already bought.

A search that fails costs you nothing

If a search breaks on our side, the credits are released back to your balance automatically. You do not have to ask, and there is nothing to claim. That is code, not goodwill: a failed run is our bug.

A search that finds nothing is charged in full

This is the honest and less comfortable half. A search that runs properly and comes back with nothing did the same work as one that succeeded, and it cost us the same to run. We charge for it.

What we owe you instead is not pretending otherwise. The product tells you plainly when it could not establish something rather than filling the gap with a guess, and a search stops as soon as it has what you asked for instead of spending your balance looking for things you did not ask about. If you would rather find out cheaply whether there is anything to find, run the quick setting first: it is one credit.

If we have got something wrong

Email support@huntpeople.ai and tell us what happened. Double charges, a search billed twice, credits taken for a run that never started: these are mistakes and we fix them by putting the credits back or refunding the payment. We would much rather hear from you than have you raise a dispute with your bank, which freezes the money for weeks and helps neither of us.

Your statutory rights

Nothing here takes away a right you have under the consumer law where you live. Some places give you a cancellation window on a new subscription regardless of what a page like this says. If that applies to you, it applies, and we will not argue about it.